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Daniel Jones, a Cybertruck owner, states that his truck has been a hassle to deal with. In the six months since he purchased it, Daniel has had to take it in for service on four separate occasions.
All of his previous service visits have been frustrating, but Daniel notes that the most recent one has been especially aggravating.
He explains that he had to drive five hours round trip to the Tesla service center and wait for eight hours because the stainless steel on his tailgate was delaminating and on the verge of coming off.
This is frustrating enough; however, on the way back, Daniel noticed that during the service work, Tesla had left deep scratches and gouges on his rear bumper.
Daniel shares that he was so relieved to leave the Tesla service center that he didn’t realize the damage done to his truck until he arrived home.
Daniel adds that his wife drives a Model 3 with 50,000 miles, and her car has been almost perfect. However, his Cybertruck is riddled with issues.
The frustrated Cybertruck owner shared his story in the Cybertruck Owners Only group on Facebook.
He writes…
“I’m so annoyed with Tesla service. A 5-hour round-trip drive and 8 hours of waiting to have my delaminated tailgate replaced.
I was so happy to finally be done that I didn’t inspect the truck thoroughly enough to notice the deep scratches and gouges they put in the rear bumper until the next day.
We’ll see if they will replace it. I had to have my front bumper replaced three months ago after Tesla Service scratched it badly while fixing my broken frunk latch. I noticed that time before I left the service center.”
Below his post, Daniel included a picture of his Cybertruck after the service visit. As you can see, while working on the truck, Tesla left deep scratches and gouges on the rear bumper.
This is definitely not ideal, but Daniel adds that this is not the first time Tesla has damaged his truck following a service visit.
He explains that in a prior instance, his Cybertruck's front trunk latch stopped working, and Tesla service entirely scratched his front bumper while addressing that issue.
Daniel mentions that Tesla's service team had to visit his home and entirely take apart the front of his truck in the driveway to swap out the scratched front bumper.
He continues to write…
“Here’s a pic of mobile service taking apart the entire front of my Cybertruck in my driveway after scratching the heck out of my front bumper while trying to replace the frunk latch recently.
My wife’s Tesla Model 3 has performed perfectly for 50,000 miles. My truck has been in service four times since I got it last October.”
This is definitely not ideal; however, looking at the comments, fellow Tesla owners say Daniel shouldn’t complain too much because he should have known there would be growing pains associated with buying a first-generation vehicle.
Other Cybertruck owners even commended Tesla for coming out to Daniel’s house to replace his front bumper.
A fellow Cybertruck owner, Juliano Phill, writes…
“You bought a 1st gen truck, what do you expect?”
Another Cybertruck owner, Karl Eng, writes…
“It's incredible that they came to you to perform the repairs.”
In response, however, Daniel says he wasn’t particularly impressed by Tesla’s mobile service performance, stating that the work felt amateurish.
He continues to write…
“They just leave things lying around everywhere like tweakers. They had parts spread out on the front yard grass. I’m sure the neighbors got a kick out of it.
I’m about two and a half hours from the nearest service center. They have a mobile service base here in town, so they’re more likely to attempt larger repairs. It took two guys an hour and a half to do the bumper.”
Another prevailing sentiment among Tesla Cybertruck owners is that Daniel shouldn’t complain too much about his truck getting scratches since it’s a truck and it’s expected to be roughed up.
A fellow Cybertruck owner, Timmy Knobs, writes…
“It's a truck, plastic trim is going to get scratched.”
Another Cybertruck owner, Sergio Rodriguez, seconds this sentiment, writing…
“It’s a truck, it’s going to get more scratches.”
This might be true, but one thing to consider is that the Cybertruck was not scratched during off-roading or some grand adventure; the vehicle was scratched during a service visit for a falling part.
That said, despite all the issues, Daniel states he doesn’t regret buying a Cybertruck, but adds that he has to hide the problems with his truck from his fellow engineers at work so they don’t make fun of him.
He continues to write…
“I still don’t regret buying it. Just annoying. I’ve got to come up with some crazy excuse at work to take time off to go to the service center.
The elderly, EV-hating engineers and millwrights won’t ever shut up if they hear about me having a problem.
Thankfully, I’m in a red state, so I don’t catch any anti-Elon flak.”
Overall, looking at the comments, fellow Cybertruck owners don’t seem too bothered that Tesla service damaged Daniel’s truck twice during a service visit.
However, please let me know what you think in the comments. Share your ideas by clicking the RED “Add new comment” button below. Also, be sure to visit our site, torquenews.com/Tesla, regularly for the latest updates.
Image: Screenshot from Daniel Jones’s post on Facebook. Reposted under the fair use copyright rule.
For more information, check out: A Tesla Cybertruck Buyer Says Her Truck Needs Service Even Before She Takes Delivery – Adds, “Some Parts of the Truck Were Held Together by Clips & Tesla Had to Replace Them With Bolts & Screws”
Tinsae Aregay has been following Tesla and the evolution of the EV space daily for several years. He covers everything about Tesla, from the cars to Elon Musk, the energy business, and autonomy. Follow Tinsae on Twitter at @TinsaeAregay for daily Tesla news.
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